Will the collar fit my dog?
Each product comes in three sizes. Small (1.5kg-5kg), Medium (6kg - 15kg) and Large (15kg+). The strap is also adjustable so the collar should fit any dog given the sizing is appropriate.
What’s the right way to fit the collar on my dog?
For the training collar to work effectively, it must be fitted correctly. This ensures there is sufficient contact area between the collar and your dog’s skin. The collar should fit snug, but not too snug - a good guide it being able to fit two fingers under the collar. Too tight and there may be a risk of skin irritation or general discomfort.
How long can my dog wear a training collar?
They’re NOT recommended for constant wear. We recommend you only use the collar when supervision is available, and for no longer than 4 hours a day.
How old should my dog be to start training?
Your dog should be at least 6 months old, it’s important they are able to understand basic commands and are able to practice training principals.
Can the collar be used for general duties, can I attach a leash?
No, please do not attach a leash. This can result in pulling the contact points tightly against your dog’s neck, potentially causing intense stimuli and even injuries.
What length of contact points should I use?
Longer contact points will be required for dogs with lots of har - so that they can reach the dog’s skin. You may have to trim some hair around the neck if this is the case, but never shave (avoid irritation).
My dog is aggressive, would a collar be appropriate?
No, it is not recommended to use training collars on aggressive dogs as it may aggravate their aggression.
Is the battery replaceable?
No, it is rechargeable and will last multiple years under normal use.
What is the maximum operational range?
This varies depending on the model. Our premium collars have a typical range of 600m. In real-world conditions, factors such as terrain and interference may impact this range length.
How long does a full charge of the battery last?
It depends on the intensity of the training sessions and how much use the battery gets. It will vary charge to charger however it will be more than sufficient for most daily recommended use.
Is the collar waterproof?
The collars themselves are fully waterproof. However, immersion for long periods, such a swimming session, are not recommended. The transmitters are also waterproof.
How long can I continuously deliver stimuli to my dog?
The maximum time the collar will deliver stimuli (vibration or mild shock) is 10 seconds in one go. After 10 seconds the transmitter will time-out. We recommend no more than 3 seconds at a time, and even less for smaller dogs.
My dog’s neck is red/irritated?
Stop using the collar for at least two days. If it persists longer than this time, always consult your vet.
How long can my dog wear a collar?
The Patpet collar is not designed to be worn continuously. We recommend that the collar is only worn during training sessions - do not leave the collar on for more than four hours in a day.
Can I return a product?
Yes, please contact us within 30 days and we will provide a refund when the product is returned. The product must have no signs of use and be in the same condition you received it. If the product is faulty you may be entitled to a refund.
How can I file a warranty claim?
Please contact us directly at info@patpet.com.au
Does the warranty cover gifts?
If the product was a gift we suggest asking the gift giver for a receipt or to simply process the warranty for you.
I need a replacement product manual. Where can I get one?
Yes! Please see our free dog training guide here.
Do you have any dog training resources to use with the collar?
Yes! Please see our free dog training guide here.
